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CASE STUDY 03 / 08 — COMMERCE OPERATIONS
RadnaOdjeca.com
Owning the entire online order journey, not just the website.
PREVIOUS EMPLOYMENTE-commerceOperations / Process
COMMERCE OPERATIONS / CASE 03ORDER FLOW
01Products
→02Procurement
→03Stock
→04Order
→05Dispatch
THE CONTEXT
Problem / goal
Running an e-commerce business involves a connected process across product setup, suppliers, purchasing, stock, invoicing, customer communication and fulfilment.
RESPONSIBILITIES
What I did
- Built and maintained the online store.
- Managed products and supplier coordination.
- Handled procurement and inventory-related tasks.
- Worked with invoicing in eRačuni.
- Prepared and packed orders, coordinated delivery and handled customer needs.
DELIVERY
Features & challenges
Catalog managementSupplier coordinationProcurementInventoryInvoicingPicking, packing and shippingCustomer support
BUSINESS VALUE
Result / outcome
Hands-on experience across the complete commerce lifecycle. This is previous employment experience; I am no longer responsible for the webshop.
VISUAL EVIDENCE
Project materials
Selected approved screenshots and examples will be added here. No private company records, client accounts, customer data or fabricated screenshots are shown.
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Clearly labeled illustrative process diagram: Product → Procurement → Stock → Order → Invoice → Fulfilment → CustomerAwaiting verified asset↗
No fabricated screenshotsAwaiting verified asset