E-COMMERCE / DIGITAL OPERATIONS / IMPLEMENTATION

Digital solutions.
Real-world
impact.

I connect digital systems with the realities of business — from WordPress and WooCommerce delivery to operational workflows, custom tools and client-facing implementation.

Explore selected work My experience
BASED IN ZAGREB, CROATIACOMMERCE ↔ OPERATIONS
THE WAY I WORK01—04
01 / DISCOVERBusiness needContext, customers, process
↘
02 / TRANSLATEWorking solutionRequirements → implementation
↘
03 / DELIVERClient ownershipLaunch, handoff and support
04 / IMPROVEOperational valueTesting, troubleshooting, iteration
A cross-functional approach shaped by hands-on operations.
WORDPRESS / WOOCOMMERCECLIENT DELIVERYFIELD OPERATIONSWORKFLOW DESIGNCONTENT & DIGITAL
WHAT I BRING

More than a
website builder.

I combine hands-on e-commerce delivery with business operations, process improvement and client-facing project ownership. I understand what happens after the checkout: stock, procurement, payments, fulfilment, support and the people who keep the business running.

Commerce implementationRequirements & UXOperational workflowsClient communication
01
◫

E-commerce delivery

WooCommerce stores, content structures, payment and checkout configuration, operational troubleshooting and ongoing optimisation.

02
◇

Digital implementation

Translating requirements into usable flows, platform configuration, testing, practical handover and client-facing support.

03
↗

Process improvement

Connecting real business activities with digital tools — from reporting faults to coordinating field work and fulfilment.

SELECTED WORK

Built, delivered
and improved.

A considered selection of commerce, implementation and operational projects. Case studies focus on the problem, my contribution and the value created — without fabricated performance metrics.

8 featured case studies
OPERATIONS & SYSTEMS

Digital work shaped
by real operations.

My operational background directly informs how I design and implement technology. A solution is useful only when it fits the people and processes who use it.

REAL BUSINESS CONTEXT

From a process problem
to a tool people use.

Identified service-management gaps in a field operation, mapped user responsibilities and developed an internal application that is used in business. The same approach applies to e-commerce, fulfilment and client implementation.

Read Vending case study ↗
01Requirements discoveryListen to the people doing the work
02Workflow definitionMap roles, decisions, statuses and handoffs
03Practical implementationBuild and configure usable solutions
04Adoption & supportTest, refine and keep processes working
PROJECT INDEX

Beyond the
headline projects.

Website builds, ongoing support, content projects, previous roles and concept work — labelled by scope and status.

01

6točka2

WooCommerce maintenance, promotion visuals and pricing-display troubleshooting.

SELECTED PROJECTLive site ↗
02

Brzi Briket

E-commerce project and ongoing website work.

SELECTED PROJECTLive site ↗
03

Skendfit

Web and digital content support.

SELECTED PROJECTLive site ↗
04

Dječji Kutak

Previous e-commerce project; no longer active.

ARCHIVEDArchived
05

Notturno Café & Billiard Bar

Hospitality website and promotional content.

SELECTED PROJECTLive site ↗
06

Svibanj Projekt

Business website project.

SELECTED PROJECTLive site ↗
07

EU Advent

Seasonal event website and campaign presentation.

SELECTED PROJECTLive site ↗
08

MBA Incon

Business website project.

SELECTED PROJECTLive site ↗
09

Lenarys Beauty Salon

Website with a digital price list.

SELECTED PROJECTLive site ↗
10

Tviti Klub

Homepage UX, party packages and promotion.

SELECTED PROJECTLive site ↗
11

Autoservis Mrzljak

Automotive business website.

SELECTED PROJECTLive site ↗
12

Elektro Emmanuel

Single-page website for electrical services.

SCOPE TO CONFIRMDetails on request
13

GKE Konstrukcije

Website and ongoing content around custom steelwork.

SELECTED PROJECTDetails on request
14

Door-AL

Digital/content support, Reels and material-sharing workflow.

SELECTED PROJECTDetails on request
15

Take a Break Brodarica

Hospitality site with calendar administration.

SELECTED PROJECTDetails on request
16

Lavanda Pirovac

Apartments presentation and stay-related content.

SELECTED PROJECTDetails on request
17

Špica Plac

Project involving multiple hospitality vendors.

SCOPE TO CONFIRMDetails on request
18

Fantasia / Greenoz

Website redesign work; scope to be confirmed.

SCOPE TO CONFIRMDetails on request
19

Toni Flooring

Content, Reels and promotion for Irish flooring projects.

SCOPE TO CONFIRMDetails on request
20

Tetris Transporti

Demo of transport service presentation and galleries.

DEMO / CONCEPTConcept
21

Zig Zag Čišćenje

Client-specific cleaning-service website concept.

DEMO / CONCEPTConcept
22

Zvečaj

PVC/ALU joinery demo for GEALAN / REHAU offerings.

DEMO / CONCEPTConcept
23

Soboslikarski Radovi

Decorating/painting service landing-page demo.

DEMO / CONCEPTConcept
24

Villa Blue Horizon / Hospitality Demo

Hospitality concept with direct booking inquiries.

DEMO / CONCEPTConcept
25

Apartmani Ante

Accommodation booking/calendar concept.

DEMO / CONCEPTConcept
26

DSG / S tronic

Vehicle fault calculator and booking concept.

DEMO / CONCEPTConcept
27

Door-AL Material Sharing

Private material handoff flow via links and access code.

SCOPE TO CONFIRMDetails on request
28

Auto Exclusive

Automotive social media, Reels and promotional content.

CONTENT PROJECTDetails on request
29

Copy Electronic

Digital content and social media activities.

CONTENT PROJECTDetails on request
30

Depilhome

Social media and content support.

CONTENT PROJECTDetails on request
SOCIAL & CONTENT

Strategy into
content.

Concept, production and coordination of practical content across digital channels — from technical project stories to hospitality and retail promotions.

Selected approved creative assets and real analytics screenshots can be added in the next iteration.

BUSINESS EXPERIENCE

Technology meets
accountability.

Professional roles that connect operational leadership, e-commerce delivery and client communication.

JUN 2025 — PRESENT
ŽIVI NAPITAK D.O.O.

Warehouse & Procurement Manager
/ Operational Systems Lead

Warehouse and procurement operations, inventory visibility, field routes, planograms, issue coordination and use of Televend operational data. Identified and developed an internal service-management application.

APR 2023 — JUN 2025
FRIDA TEKSTIL D.O.O.

E-commerce & Warehouse
Operations Manager

Storefront, catalog, suppliers, procurement, stock, customer communication, invoicing and order fulfilment. Earlier responsibility for the RadnaOdjeca webshop.

AUG 2022 — PRESENT
AUTO EXCLUSIVE D.O.O. · PARALLEL ENGAGEMENT

Content & Social Media Manager

Customer-friendly digital communication, short-form content and promotions for technical automotive services.

EARLIER EXPERIENCE
DV SMJEHULJICA

Director / Head of Kindergarten

Formal leadership responsibility for approximately 45 employees, including daily operations, staff coordination, work organisation and resolving operational issues. Exact employment dates to be confirmed.

EARLIER EXPERIENCE
PONTES SALUTIS · AFILIO · MIRANDUM MAR

Warehouse and E-commerce Roles

Previous work spanning warehouse leadership and e-commerce administration.

IN PARALLEL

Jos Optimus Media

Independent delivery of website, e-commerce, content and custom operational projects alongside employment — spanning discovery, implementation, launch, support and client communication.

↗
CONTINUOUS DEVELOPMENT

Business background.
Practical technology.

A foundation in economics and entrepreneurial operations, strengthened by specialised training in e-commerce, web design and databases.

Education & training

2008 — 2012
VERN’ University of Applied Sciences

Bachelor of Economics · Entrepreneurship Economics · 180 ECTS

2015 — 2016
Algebra

Certified Database Administrator · 170 hours

2020 — 2021
E-commerce Academy

E-commerce Specialist

2023
Algebra

Certified Web Designer / Website Development · 175 hours

Tools & capabilities

Commerce & delivery
WooCommerceWordPressStore operationsCatalogue & product dataCheckout & paymentsClient deliveryUX optimisation
Web & configuration
ElementorBlocksyHTML & CSSBasic PHPMySQLcPanelDNS & SSLHosting & maintenance
Operations & systems
Requirements discoveryWorkflow mappingImplementationInventory & procurementField coordinationTelevendeRačuni
Marketing & reporting
Meta Business SuiteMeta AdsGoogle Analytics 4Search ConsoleSEOCapCutCanvaExcel / advanced formulas
LanguagesCroatian — NativeEnglish — C1Italian — B2
NEXT CONVERSATION

Looking for someone who understands
both systems and business?

I bring hands-on digital delivery, e-commerce context and operational experience to implementation, client-facing and process improvement work.

Contact details awaiting approvalThis review version intentionally does not publish a personal phone number, email or LinkedIn URL.
Portfolio preview · contact & tailored CV to be added